Communication Etiquette

Phone Conversations

  • Smile and walk around when you talk on the phone. It makes you sound friendlier.
  • When you leave a voice mail, clearly state your first and last name, your phone number, and a detailed but concise message that lets them know why you called and whether or not they should call you back.
  • Your voicemail - make sure you have a outgoing message that is professional, states your name, and asks for the caller to leave their contact information.


  • When writing an email, make sure the receiver can tell what your message is about from the Subject line.
  • Keep your emails short and concise. Receivers should not have to scroll multiple times to read what you have written.
  • Be careful/aware who you cc and bcc or reply and reply all to in email messages.


  • Avoid religious or political topics.
  • Never speak with your mouth full.
  • Don’t chew gum.
  • Stick to light-hearted, industry related conversations if you don’t know someone well. Avoid shop talk or topics you are very passionate about.
  • Listen more than you speak.
  • Don’t have loud, personal conversations in public areas, either on your phone or with another person.